Supporter Care Administrator
This is a crucial role which would suit a person wanting to work in a meaningful and friendly team, whilst requiring part time and hybrid hours.
Supporter Care Administrator
The Supporter Care Administrator will meet the Fundraising Strategic Targets by:
Providing great supporter care and record keeping, and key support to the fundraising team, to maximise engagement and income from supporters of Somerset Wildlife Trust.
Responsibility 1: Supporter care
- Being the first point of contact for the majority of our supporters and offer first-class stewardship to ensure our members, donors and fundraisers feel well-supported.
- Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve other fundraisers to maximise potential support and income.
Responsibility 2: CRM (Raiser’s Edge) & Systems
- Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments, cheques and BACS accurately and acknowledging donations in a timely manner.
- Maintaining accurate and up to date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records. Work with other team members to manage the recording of fundraising activity and income to help them become confident users.
- Producing electronic member retention letters and work with the Database Officer make other improvements to processes to maximise effective use of Raiser’s Edge.
- Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system.
- Supporting Fundraising colleagues with other systems used in the day to work of the team.
Responsibility 3: Team administration
- Being able to manage multiple tasks and requirements whilst demonstrating excellent time management.
- Demonstrating good problem-solving skills and be able to work independently to deal with most enquiries and issues arising during the day.
- Providing administrative support for the Fundraising team.
- Identifying and propose improvements that can be made to internal processes to help make the team more efficient.
- Supporting with member events, including the AGM.
Application Process
The full job description and person specification is attached in the link at the bottom of this page.
Send applications to recruitment@somersetwildlife.org ensuring you use the application form attached.
For further information about the role please contact: Theresa Jones, Fundraising Development Manager at theresa.jones@somersetwildlife.org
Additional benefits of working for the Somerset Wildlife Trust include:
- 7% employer pension contribution
- Life assurance
- An annual professional institution subscription
- Flexible and agile working
- Wellbeing support – EAP, wellbeing champions
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- Minimum 33 days of holiday (25 annual leave + bank holidays)
- Active staff social events
The opportunity to make a real and positive difference to nature, communities and the climate.